Your Privacy Is Our Responsibility

In this document, "we", "our", or "ak55" refers to the website https://ak55.lat and all services connected to it. "You" or "user" refers to any person who visits our website, creates an account, or uses our services.

"Personal information" refers to any data that can directly or indirectly identify you — such as your name, email address, mobile number, financial information, IP address, and cookie identifiers.

When registering an account and using services on ak55, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport details (where applicable)
• Residential address

2.2 Contact Information

• Email address
• Mobile number (including numbers linked to bKash, Nagad, Rocket, or Upay transactions)

2.3 Financial Information

• Deposit and withdrawal transaction history
• Identifiers of payment methods used (not full account details)
• Records of bonus and promotion usage

2.4 Technical Information

• IP address and geographic location (at country level)
• Browser type, operating system, and device information
• Visit time, pages viewed, and click data on the website
• Session cookies and performance cookies

2.5 Gaming Activity Information

• Betting history and game preferences
• VIP level and points information
• Information related to responsible gaming limit settings

The information collected from you is used for the following legitimate purposes:

1. Account Management: To handle registration, verify login, and ensure account security.
2. Service Delivery: To complete betting, gaming, deposit, and withdrawal processes.
3. Age Verification: To confirm that only users aged 21 or above hold accounts.
4. Fraud Prevention: To detect unusual activity and maintain platform security.
5. Customer Support: To help resolve your issues via live chat or email.
6. Promotional Communication: (Subject to your consent) To inform you about bonuses and offers.
7. Responsible Gaming Monitoring: To identify signs of addiction and provide assistance when needed.
8. Legal Obligations: To comply with applicable laws and regulations.

ak55 uses cookies to improve your experience on the website and to ensure a secure service. Cookies are small text files that your browser stores automatically.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions and security verification. They cannot be disabled.

4.2 Analytical Cookies

We use analytical cookies to monitor website performance and improve the user experience. This information is collected in aggregate form and does not directly identify any individual.

4.3 Preference Cookies

These cookies are used to remember your language preferences and website settings. You can manage cookies at any time from your browser settings.

We may share your personal information with third parties in limited circumstances:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment providers. They handle your information in accordance with their own privacy policies.

5.2 Technology & Service Providers

Limited information may be shared with certain technology partners for server hosting, security verification, and customer support software operations. These partners are bound by data protection agreements.

5.3 Legal Requirements

We may be required to disclose information under a court order, government directive, or applicable law. In such cases, we will attempt to notify the user in advance, where permitted by law.

5.4 Business Changes

In the event of a merger, acquisition, or other structural business change, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.

To keep your information secure, ak55 applies both technical and administrative security measures:

• SSL/TLS Encryption: All data exchanged between the website and your device is transmitted through an encrypted connection.
• Encrypted Data Storage: Sensitive information (passwords, financial data) is stored using industry-standard encryption.
• Access Controls: Only authorized staff can access specific user data, and this access is logged.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Firewall & DDoS Protection: Advanced network security measures are in place to protect the platform from external attacks.
• Two-Factor Authentication: An additional verification layer is available to help secure your account.

However, no information on the internet is completely safe — we follow industry best practices, but no one can guarantee absolute security.

We retain your information only for as long as it is necessary or legally required:

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Financial transaction records may be retained for a specified period in accordance with legal obligations.
• Form Submission Data: Records of support requests and complaints are kept for a reasonable period after resolution.
• Marketing Consent: If you withdraw your consent, you will be removed from the marketing list immediately.

Once the retention period ends, data is securely deleted or anonymized so that you can no longer be identified.

As a user of ak55, you have the following rights:

8.1 Right to Know

You can find out what information we hold about you. Upon request to our support team, we will provide you with a copy of your stored information.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request a correction. You can update some information yourself in your account settings.

8.3 Right to Deletion

You may request that your personal information be deleted beyond what is legally required. However, this right may be limited in cases of ongoing investigations or legal requirements.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, particularly when there is a dispute about the accuracy of the data.

8.5 Right to Opt Out of Marketing

You may unsubscribe from promotional emails and messages at any time. Notifying our support team directly will result in prompt action.

ak55 strictly provides services only to users aged 21 or above. We do not knowingly collect any personal information from individuals under the age of 21.

An age verification process is carried out at the time of account registration. If we become aware that a user is under 21, that account will be immediately closed and the associated information deleted.

Our server infrastructure may be located in multiple locations. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that:

• Appropriate security measures are in place for data transfers.
• The receiving party is contractually obligated to maintain data protection standards.
• Your information is used only for the purposes described in this policy.

We may update this Privacy Policy from time to time. In the event of significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified via email.
• A notice will be displayed on the website for important changes.

Continued use of the service after an update will be taken to mean that you have accepted the revised policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• [email protected]
• 24/7 Live Chat — available on the website at all times
• Support is available in both Bengali and English

We will review your request as quickly as possible and take appropriate action. Our goal is to protect the privacy of every ak55 user and ensure a safe, trustworthy environment.